These Terms and Conditions form a legal agreement between Illusion CGI (hereafter “Developer”) and the Client for design or development services. They outline the provisions under which the Client may use the services provided.
Quotations are valid for thirty (30) days from the date of issue. All projects require a non-refundable retainer or advance (deposit) of between twenty-five percent (25%) and fifty percent (50%) of the total project cost, unless otherwise agreed at the Developer’s sole discretion. This retainer secures the Developer’s time and availability and shall not be refunded in the event of cancellation by the Client. The Client agrees to verify invoice details and retain a copy for their records.
Projects with a total cost exceeding £2500-00 may be invoiced in stages, subject to mutual agreement between the Developer and the Client.
All work is subject to a minimum charge of £45-00.
Copyright of final images or videos created by the Developer will be granted to the Client upon final payment. Source files (working files) are not provided unless pre-agreed. Resale or distribution of completed files is prohibited without prior written consent from the Developer.
The Client guarantees that all media and content supplied to the Developer are owned by the Client or used with full permission. The Client agrees to indemnify and hold the Developer harmless from any claims arising from the use of supplied media.
The Developer reserves the right to refuse materials that:
Additional work requested outside the agreed quotation may require additional payment, to be agreed beforehand. Any such additional work may affect project timelines and delivery.
All invoices must be paid in full within 14 days of the invoice date unless otherwise agreed. If a project is suspended indefinitely by the Client, or if the Client fails to provide necessary information within 14 days of a request, the Developer reserves the right to invoice for all work completed up to that point.
All non-payments will be recovered, and any costs incurred will be added to the outstanding amount.
The Developer is not liable for failure to carry out services due to causes beyond its control, including acts of God, telecommunications problems, software or hardware failures, third-party interference, government action, industrial strikes, riots, terrorism, war, or actions of third parties.
Upon handover, the Client assumes responsibility for ensuring all files function correctly. The Developer is not liable for any financial losses, including lost business, profit, revenue, contract, data, or potential savings.
The Client agrees to use Developer services at their own risk and will indemnify and hold the Developer harmless from any claims, liabilities, costs, or losses, including legal fees, arising directly or indirectly from services provided or any products sold by the Client or third parties. This includes any injury to persons or property, copyright or proprietary infringements, misinformation, defective products, or harmful services.
The Developer and its associates agree not to disclose confidential information except as directed by the Client. Similarly, the Client agrees not to disclose any confidential information about the Developer to third parties.
The Developer reserves the right to terminate a project if the Client breaches these Terms and Conditions. No refunds will be given in such situations. This agreement is governed by the laws of England and Wales, with exclusive jurisdiction in English courts. If any term is held void or unenforceable, remaining terms will remain valid.
The Developer may update these Terms and Conditions at any time. By accepting a quotation or making payment, the Client confirms they have read, understood, and accepted these Terms and Conditions.